REFUND POLICY
CANCELLATION & REFUNDS
Unfortunately, as per store policy, cancellations and refunds are not possible against any orders.
RETURN & EXCHANGE PROCEDURE
- Initiating An Exchange :
- Quality Check :
All Exchanges will undergo a quality check by our team. We Reserve the right to decline an exchange if :
- The product(s) are returned after use.
- The products are damaged.
- Shipping The Exchange :
If the exchange is confirmed, the customer is responsible for shipping the product back to Spacered. Please provide the tracking ID to exchanges@spacered.in in the same e-mail thread.
- Processing Time :
Once we receive the returned item, we will process the exchange within 5-7 business days.
- Defective Products :
If you receive a defective product, share order details and images at ordersupport@spacered.in, we will reach out to you within 24 hours.
- Exchange Limitations :
- Exchanges are allowed for the same product for size only once.
- Exchanges are subject to availability. If the desired size is not in stock, we will issue a store credit.
- Store Credit :
In case of a return, the amount will be credited back to the customer in the form of store credit that can be used for your next purchase online. You will receive a unique code on your registered e-mail address.
- Store Credit Validity :
The store credit is valid for one month from the date of issue.
We hope this policy ensures a confident shopping experience at Spacered. If you have any queries or concerns, please feel free to reach out to our customer support team for assistance.