FAQs
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What are the care instructions on the t-shirts?
Machine wash works for all our tees, air-dry, avoid cleaning, use cold water to avoid color bleed and shrinkage, reverse wash only and do not iron on the print directly.
How do our new drops work?
We usually announce our upcoming designs and collections on our official Instagram account – @spaceredblr. We recommend following us on Instagram to stay updated with our latest releases and drops. Once the designs are announced, they are available to purchase on our website.
What is a Pre-Order?
A Pre-Order is the reservation of an item that is available to purchase but will be shipped out based on the mentioned date. Please make sure to read the product description on orders that are of pre-order status.
Final Sale Items
During sale periods, all sales are final. Spacered reserves the right to extend, modify or discontinue markdowns at any time without notice. No adjustments will be made for your purchases if Spacered lowers the price of an item you have already purchased.
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Where do we deliver?
We ship and deliver all our orders PAN-INDIA.
Where is my order shipped from?
All online orders are shipped from our fulfilment center located in Bengaluru.
What are the delivery charges?
All online orders have an additional charge which is mentioned at the time of checkout, prices may vary on the basis of delivery address.
When can I expect my delivery?
We ship all orders within 48-72 hours of receiving them, until specified with a date of shipping (in case of pre-orders). Please check your spam folder in case our email was redirected there. Kindly allow us 5-7 working days for your order to be delivered.
Which courier do we use?
Most of our shipments get fulfilled by Blue Dart Air courier service which is the fastest domestic courier service. For remote pin codes, our shipping aggregator makes sure to assign the best courier partner to ship your order at the earliest.
How can I track my order?
You will receive an e-mail from us with your tracking information and estimated delivery date which is provided by our shipping aggregation service.
Why is my order not shipped after it is confirmed?
Due to logistic issues out of our control, there may occasionally be a delay in shipping your order. We are only looking to fulfil all orders that are confirmed.
Why is my order not delivered after the mentioned date?
Due to logistic issues out of our control, there might be an occurrence of delayed delivery on the expected date. Feel free to contact us and we will resolve this at the earliest.
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I cannot place an order online, what do I do?
No problem, reach out to us on WhatsApp and you can place an order over the phone instantly by mentioning the required product and by filling in all the right shipping details.
Can I cancel or amend my order?
All orders once confirmed with an order number cannot be cancelled. We will look to fulfil this order at the earliest. However, you can modify the order for size provided the order is in the ‘unfulfilled‘ status. Once the AWB is printed for an order, the changes cannot be modified. To do so, simply drop an email to ordersupport@spacered.in immediately with your order number with the changes to be made and team will gladly assist you.
Can I change my delivery address?Amendments in delivery address cannot be modified once entered. So please make sure to enter the right address at the time of checkout.
How do I apply my store credit?In the case of a store credit, simply use the code provided to you on e-mail at the end of the checkout process.
Why isn’t my store credit working?
Please note that there is a validity of 1 month from the date of issue on any store credits sent out. Make sure to have this utilized in this period as your store credit will expire post the timeline.
How can I pay for my order?
Online purchases can be done through the following payment methods :
- Wire Transfer
- Debit/Credit Card
- UPI
Please note that we DO NOT accept COD for any purchases.
The product I want to order is out of stock, when will it be available?
At our brand, we strive to provide our customers with exclusive and unique designs that stand out from the rest. As such, we do not restock designs or sizes once they are sold out. This ensures that our customers can enjoy the exclusivity of our brand and look forward to our next drop.
I won’t be home to accept my order, what should I do?
We would advise having your order delivered to an address with someone there to accept it. If there is no one at the address to accept the order, our couriers will re-attempt the delivery 2 more times until the order is Returned To Origin (RTO). To avoid an RTO, please make sure to inform us about the same on ordersupport@spacered.in so that we can hold our shipment until you are available at the location.
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I have received a faulty/damaged product. What do I do?
Kindly drop in an e-mail to ordersupport@spacered.in with the order number as well as pictures of proof on the defects. Once confirmed, our team will reach out to you mentioning that your product will be recalled to the warehouse and we will ship a fresh piece back to you.
My order has an incorrect/missing item. What do I do?
Kindly drop in an e-mail to ordersupport@spacered.in with the order number as well as pictures of proof on the defects. Once confirmed, our team will reach out to you mentioning that your product will be recalled to the warehouse and we will ship a fresh piece back to you.
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Can I get a custom made design for myself?
For custom orders, kindly drop us an e-mail to contact@spacered.in and the team will reach out to your shortly.
Where are you located?
As of now, we do not have a physical store. As for the brand, we are based out of Bengaluru.
My transaction has failed. What do I do?
If you have received an order confirmation e-mail and a follow-up e-mail mentioning that your transaction has failed, do not worry. Your order will be shipped as this would be a glitch with our payments aggregator. Once an order number has been generated, your order will be shipped and delivered as per our policy.
What are the contact channels?
Order Related – ordersupport@spacered.in
Exchanges – exchanges@spacered.in
Contact – contact@spacered.in